HOW WE DO IT
We take time to understand your business. Then, we put a plan in place to set you up for success. Our services are scalable and designed to grow with you.
Comwire IT treats clients like part of the crew, with an electrifying level of service, far from the 'break and fix' approach of conventional IT companies. We pride ourselves on offering no lock-in contracts and believe in building genuine, long-lasting relationships with our clients.
IT SUPPORT PLANS
We offer a range of options, from prepaid support hours to fixed price plans with all support provided from our Australian based Helpdesk with Engineers available 24/7. Comwire IT offers transparent monthly reporting and a simple billing model with dedicate account managers.
IT CONSULTING AND STRATEGY
We hate surprises and work hard to ensure there are no surprises when it comes to IT costs and expenditure. We’ll work with your team to build an IT Strategy to support your objectives and goals ensuring your IT systems are scalable and grow with your business.
A maintained and stable IT environment often starts with a well delivered IT Project which is planned, managed and delivered on-time and within budget. We have a proven track record of ‘Getting Stuff Done’!
We help clients transition to the cloud with Public or Private Cloud solutions to enable digital transformation, remote work and business continuity.
Let us help you achieve the most from Microsoft 365, with a focus on security, scalability and achieving value for money, we’ll help you get the most out of Microsoft’s extensive cloud platform and services.
Of course, if you’re a Google fan, we’re happy to work with you too!
PRIVATE CLOUD AND DATA CENTRE
Our hosted servers are tailored to your business needs. Whether a private dedicated server, shared resource, or in the public cloud; our team will provide a solution that is designed specifically to your needs. We’ll guide you to a path that works for you!
BACKUP AND DISASTER RECOVERY
Cloud Backup and Archiving is offered with all our Managed IT and Microsoft365 Plans, we can also help your business achieve Disaster Recovery and Business Continuity with targeted restoration times and regular DR testing.
We work with clients to develop robust Cyber Security strategies, deploying and managing the required tools to keep your business running and secure.
We offer a baseline of security with all IT support plans with options to increase coverage to include Identify Services with Multi-Factor Authentication and Device Enrolment, Endpoint Threat Detection, Next Generation Firewalls and Perimeter Protection including Zero Trust Architecture.
Comwire IT use the Australian Government’s Essential Eight model to assess the maturity level of our client’s Cyber Security posture and regularly report against this model. The Essential Eight Maturity Model was first introduced in 2017 by the Australian Cyber Security Centre (ACSC) and is a valuable framework for Australian businesses of all sizes.
STAFF EDUCATION AND TRAINING
We recognise that whilst the best Cyber Security defences can be deployed, people can be the weakest link and it’s important to educate staff and maintain a level of awareness. We work with clients to implement a Cyber Security awareness and training program which includes education and programs such as Phishing Simulation.
Keep your band on the road with our range of cloud connected telephony and unified communications solutions enabling collaboration and communication anywhere, anytime.
Our Cloud PBX offers scalable, cloud-based voice and unified communications solutions which provide a mix of physical phones and apps for computers and mobile devices allowing staff to use the same extension and phone number in the office or on the go. We can even integrate Microsoft Teams.
Not ready to retire your existing phone system? Comwire Voice SIP Trunks allow you to deploy internet-based telecommunications to your existing phone system providing your business with great benefits and cost savings.
CONTACT CENTRE SOLUTIONS
If you operate a contact centre, large or small, or just receive a high volume of calls, we can integrate contact centre features such as call queueing, recording, reporting and analytics.
Although the paper trail is reducing, printing, scanning and copying is still there and often a costly expense within a business. We can integrate this into your overall IT support plan to streamline and reduce costs.
That copier in the corner of the office is a necessary evil. We take the pain away from dealing with the ‘printer guy’ and can integrate print with your IT support plan. Even better, our print plans are Pay as you Go with no minimum print volumes.
Have a bunch of old paper records which need to be digitised or still can’t quite get rid of the paper forms? We can assist with a document capture and storage.