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Adelaide Paediatrics

Adelaide Paediatrics comprises an elite private multidisciplinary team of medical and allied health professionals providing easily accessible much-needed therapy and medical support for children across the city of Adelaide and beyond.

Our Process

The Challenge01

Adelaide Pediatrics is an independently owned family care business located over multiple sites throughout Adelaide. When Adelaide Pediatrics came to Comwire IT, they were looking to vastly improve the performance and reliability of their whole environment as well as reduce the time spent waiting for their support.

In moving forward, the below were the key areas where improvements needed to be made.

Improve the performance of their cloud-based server
Improve the security of the network and server
Provide a more reliable and faster network to improve performance at each site
Migrate services to Microsoft Office 365 and utilise MS Teams for internal communication
Implement a hosted phone system for the whole business, so they can operate as one over multiple locations

All whilst having the ongoing support of Comwire IT to manage the service daily.

The Solution02

Migrated the Adelaide Paediatrics infrastructure to a Hosted Private Server on Comwire IT's Cloud Platform with increased levels of security and resources to cope with increased workloads.
Deploy a fibre and NBN based network to all sites, increasing the speeds and reliability of the network at least 100mbps at each site, with 1000mbps fibre at the main sites.
Deploy best of breed Fortinet Firewalls to all sites to further increase security at each location.
Migrated all email services to Microsoft Office 365 with advanced security such as multifactor authentication deployed to further increase security.
Deployed a Comwire Voice Hosted Phone system using existing Yealink handsets, providing one true phone system for all sites, including advanced call routing and call centre functionality for admin staff.

The Outcome03

"Since engaging Comwire IT to manage all the IT and communications across our busy multidisciplinary practice, we have realised a significant improvement in our systems performance and reliability. It brings enormous peace of mind to be able to reach out to the team at Comwire, and know that they will do whatever it takes to diagnose the problem and fix the issue, whether it's with a local computer, the phones or the internet. No matter who you talk to, nothing is too much trouble. Being our comprehensive support provider, they have a solid handle on it all."
Adelaide Paediatrics is now using Comwire IT's Cloud for their server systems, Comwire Voice for their hosted phone system, and a high-speed fibre network all supported by the Comwire Team on one of our managed services plans. Our proactive approach to the management of their systems ensures that they know about everything they need to be doing in the next 12, 24 & 36 months to stay an industry leader and ahead of the curve."
Mem Hurrell – Senior Practice Manager
Adelaide Paediatrics SuperGym Therapy & Rehab Centre

Don't take our word for it...

RSL Care partnered with Comwire IT to move away from dated IT foundations and to modernise connectivity in the business.

RSL Care SA

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